All items should be inspected prior to signing the freight companies receiver. Customers should refuse to accept the shipment if any items are found damaged. Once the shipment is accepted it becomes your responsibility to file a claim with the shipping company. If any items are found missing, inspect the packaging for any damage to the box and refuse shipment. If packaging is found undamaged and the contents do not match the packing slip, contact Indiana Fan for a replacement.
Any item returned to Indiana Fan must have prior authorization.
All items require a return merchandise authorization form (RMA) before returning. Please contact service@indiana-fan.net or 317-634-7165 describing the nature of the return. Include your e-mail address, phone number and order number as shown on your original e-mail confirmation. We need this information to process your return.
All returns must be completed within 30 days of purchase date. Indiana Fan cannot accept any products that have been damaged, mis-used or missing manufacturers documentation or packing materials and is not in original condition. All returns must be accompanied with a copy of the packing slip and return authorization form (RMA).
